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The FirestoneDriveStore.com Customer Service Center would be happy to assist you. Feel free to call 855-780-DRIVE (3748) during business hours to place your order by phone.
(click here for business hours)
Your merchandise order will ship within 1-5 business days from our distribution center in Indianapolis, Indiana. Standard ground delivery is an additional 1-5 business days in transit from the ship date. If customer desires an expedited delivery 3 Day Select, Second Day Air or Next Day Air must be selected during checkout. With these selections, in-stock merchandise will ship the same day with a FedEx delivery guarantee. All orders placed after 2:00 p.m. EST will be processed the following business day. Shipping charges are calculated based on real-time FedEx rates. Saturday and Sunday are not recognized as business days according to FedEx guidelines. Special Order Items: These products ship from a third party. Product could take 1-6 weeks to ship from the vendor. Hawaii and Alaska orders: Customers ordering from these locations must choose to have their order shipped 2nd Day Air or Next Day Air. International Orders: For International orders and shipping, please call our Customer Service Center at 317-243-4282 during business hours to talk with a customer service representative to assure the best possible shipping price.
We want you to be completely satisfied with the products you purchase from FirestoneDriveStore.com. You can depend on our cooperation and assistance if for some reason you wish to return your purchase. Please follow the guidelines below for your return. FirestoneDriveStore.com will accept merchandise return / exchange under the following conditions:
We have a 30-Day Hassle Free Return Policy and our goal is to make your return simple and easy. We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we want to fix it. Simply return the form included with your package along with any item from your order in original condition (with tags) for a refund or exchange. If returning defectively manufactured merchandise, please contact our customer service team to arrange for the return/exchange. Note: To receive an exchanged item more quickly, return your item(s) for a refund and place a new order today. You will be responsible for shipping fees associated with the return/exchange. The method of shipping the item(s) back to us is your choice; we recommend you receive a tracking number when returning your package to ensure proof of delivery. Please note there will be an additional shipping charge for the new package if you request an exchange. It will take 2-10 business days from the date received for the refund to appear on your credit card statement. If requesting an exchange, it may take up to 10 business days for your new order to ship. Please send domestic returns to: MainGate Inc., ATTN: Returns, 7900 Rockville Road, Indianapolis IN 46214. International returns must refer to the section above. Personalized and collectible items are non-refundable and cannot be returned or exchanged. Please Note: